tv777's Privacy Policy

tv777 is a trusted online gaming and betting platform in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") describes in detail how personal information of every member ("you" or "user") who uses the tv777 website, mobile site, and related services ("Platform") is collected, stored, processed, and protected.

Using the tv777 Platform is not possible without agreeing to this Policy. By creating an account or continuing to use the Platform, you are considered to have agreed to all the terms of this Policy. If you disagree with any part of this Policy, please refrain from using the Platform and contact us at [email protected].

This Policy should be read together with our Terms & Conditions and Responsible Gaming policy, and they apply jointly.

tv777 collects various types of information to operate and improve its services. The categories of information collected are listed below:

2.1 Information You Provide Directly

Information you provide yourself when creating an account or updating your profile:

• Full name and date of birth (for age verification — only for those aged 21 or above).
• Email address and contact details.
• Information related to your preferred payment method (bKash, Nagad, Rocket).
• Documents required for identity verification (when necessary).
• Messages and complaint details sent to customer service or live chat.

2.2 Automatically Collected Information

Information that is automatically recorded while using the Platform:

• IP address and device type (mobile, desktop, etc.).
• Browser type, version, and operating system.
• Login time, session duration, and pages visited on the Platform.
• Game history, bet amounts, and transaction records.
• Information obtained from cookies and similar tracking technologies.

2.3 Information Received from Third Parties

In some cases, information may also be received from trusted third parties:

• Transaction confirmation data from payment processors (bKash, Nagad, Rocket).
• Confirmations from identity verification service providers.
• Information from fraud prevention and risk assessment service providers.

tv777 uses your information only for specific, legitimate, and clearly defined purposes. The main purposes for which we use your information are as follows:

3.1 Service Operation & Improvement

• For creating, verifying, and managing accounts.
• For completing deposit and withdrawal transactions — including processing bKash, Nagad, and Rocket payments.
• For providing gaming services and processing bonuses.
• For diagnosing and resolving technical issues on the Platform.
• For personalising and improving the user experience.

3.2 Security & Compliance

• To ensure account security and prevent fraud.
• Age verification — only those aged 21 or above may use the Platform.
• For detecting and preventing suspicious activity.
• To enforce responsible gaming policies.

3.3 Communications

• For sending transaction-related notifications.
• For providing customer support.
• To inform you of changes to policies.
• With your consent, to share relevant offers and information.

Important: tv777 never sells, rents, or shares your personal information with third parties for marketing purposes.

The tv777 Platform uses cookies and similar technologies. Cookies are small data files stored in your browser that help recognise you when you return to the Platform.

4.1 Types of Cookies We Use

• Essential Cookies: Essential for the basic functionality of the Platform — including maintaining login sessions and ensuring security. These cannot be disabled.
• Functional Cookies: Used to remember your preferences and settings, such as language selection and payment method.
• Analytics Cookies: To understand how the Platform is being used — this information helps improve the service.
• Security Cookies: Used for fraud detection and account protection.

4.2 Cookie Controls

You can disable non-essential cookies through your browser settings. Please note that disabling cookies may limit some features of the Platform and you may need to log in again each session.

tv777 shares your personal information only in strictly limited circumstances and on a need-to-know basis. Those circumstances are described below:

5.1 Service Partners

Trusted third-party services are used to operate the Platform. These include:

• Payment processors: to complete secure transactions via bKash, Nagad, and Rocket.
• Identity verification services: to confirm the validity of accounts.
• Game software providers: for the provision of technical services.
• Cybersecurity and fraud prevention services.

Only the information necessary to perform their specific services is shared with these partners. They are also bound to comply with the same standard of privacy policy.

5.2 Legal Obligations

Information may be disclosed due to legal obligations in the following cases:

• Under a court order or a legitimate request from a government authority.
• When required to assist in investigations of money laundering or terrorist financing.
• To protect the legal rights of tv777 or its users.

5.3 Business Restructuring

In the event of a merger, acquisition, or asset sale, user data may be transferred. In such circumstances we will provide advance notice, and the new controller will agree to comply with the same standard of privacy policy.

tv777 never sells your information or shares it without permission for marketing or commercial purposes.

tv777 adopts industry-standard technical and administrative measures to protect your personal information. Our key security measures are:

• SSL/TLS Encryption: All data transmitted on the Platform is protected by SSL encryption, which prevents data theft or tampering.
• Data Encryption: Sensitive data that is stored is kept in encrypted form.
• Access Controls: Only authorised staff have access to specific data, and every access is recorded.
• Security Audits: Regular security assessments and vulnerability tests are conducted.
• Incident Response Plan: A prepared plan exists to respond quickly in the event of any security breach.

Please note, however, that transmitting information over the internet is not entirely risk-free. Even though we take every precaution, complete security cannot be guaranteed. You are requested to keep your account password confidential and to contact [email protected] immediately if you notice any suspicious activity.

tv777 retains your personal information only for as long as it is needed. The following policies apply:

• Active Accounts: All information is retained for as long as the account remains active.
• After Account Closure: Relevant information may be retained for a specified period as required by legal obligations and for dispute resolution.
• Transaction Records: Financial transaction data is retained for the period required by legal requirements.
• Marketing Communications: This information is deleted when you withdraw consent or when the specified period expires.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies are retained according to their defined expiry period.

After the defined retention period, data is securely deleted or anonymised in a way that no individual can be identified from it.

As a user of the tv777 Platform, you have the following rights over your own personal information:

8.1 Right to Access

You may request to know what information we hold about you. We will provide the information within a reasonable time after the request is made.

8.2 Right to Rectification

If any of your information is incorrect or incomplete, you may request a correction. Most information can be updated directly from your profile settings.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, some information may need to be retained due to legal obligations or for dispute resolution.

8.4 Right to Restrict Processing

In certain circumstances you may request that the processing of your information be restricted — for example, while there is a dispute about the accuracy of the information.

8.5 Right to Object

You may object at any time to marketing communications. Send an email to [email protected] and we will act immediately.

To exercise these rights or for any questions about your information, contact us at: [email protected]

tv777 is a platform operated exclusively for those aged 21 or above. We do not knowingly collect information from anyone under the age of 21.

Age verification is mandatory when creating an account. If we suspect that a user has created an account with a false age, that account will be suspended immediately and the related information will be securely deleted.

If you believe that a minor you know is using this Platform, please contact [email protected] immediately.

tv777 may review and update this Privacy Policy from time to time. Reasons for changes may include:

• Technological changes and the addition of new services.
• Legal or regulatory changes.
• Changes in business operations.
• Improvements based on user feedback and reviews.

If any significant changes are made, we will publish a notice on the Platform and/or inform you at your registered email. Continuing to use the Platform after a change takes effect will be considered as your agreement to the updated policy.

You are advised to visit this page regularly to stay up to date with the latest policy.

If you have any questions, concerns, or requests about this privacy policy, please contact our privacy team:

• Email: [email protected]
• Live Chat: Available 24/7 — contact us directly from any page on the platform.
• Support Language: Support is available in both Bengali and English.

We take every request seriously and aim to respond as quickly as possible. Your privacy is our priority — tv777 is always here for you.